Refund and Cancellation Policy

Business Name: Exact Eave Measure Solutions LLC
Website: https://eavemeasure.com/

1. Overview

At Exact Eave Measure Solutions LLC, we strive to deliver accurate and timely aerial roof measurement reports. Since each report is custom-generated using satellite or aerial imagery, we have specific guidelines regarding cancellations and refunds.

2. Order Cancellation Policy

a. Before Processing Begins

• You may cancel your order within 1 hour of placing it, provided that processing has not yet started.
  
  
• To request a cancellation, email us at info@eavemeasure.com with your order number and full name.
  
  

b. After Processing Begins

• Once we begin processing (retrieving imagery, analyzing property data, etc.), cancellation is no longer possible, and the order is considered non-refundable.
  
  

3. Refund Policy

a. Eligible Refunds

We will issue a full or partial refund under the following conditions:

• We are unable to complete your order due to unavailable or low-quality aerial imagery.
  
  
• You were charged more than once for the same order.
  
  
• The delivered report is clearly incorrect, and we are unable to correct it after review.
  
  

b. Non-Refundable Situations

Refunds will not be issued for:

• Change of mind after the order is submitted and processing has started.
  
  
• Incorrect or incomplete property information submitted by the customer.
  
  
• Expectations that go beyond our stated scope (e.g., survey-grade precision).
  
  
• Delays caused by image availability, weather conditions, or order volume (we will notify you in such cases).
  
  

4. Refund Request Process

To request a refund, contact us at:

Email: info@eavemeausre.com
Subject Line: Refund Request – [Order Number]
Include: Full name, order number, reason for the request, and any supporting details.

All refund requests must be submitted within 5 calendar days of report delivery.

5. Refund Processing Time

• Approved refunds will be issued via PayPal and typically processed within 5–7 business days.
  
  
• You will receive an email confirmation once your refund has been processed.
  
  

6. Dispute Resolution

Please contact us directly before initiating any chargebacks or payment disputes. We are committed to resolving issues fairly and quickly.

7. Contact Information

For all questions related to cancellations and refunds, contact:

Email: info@eavemeasure.com
Business Name: Exact Eave Measure Solutions LLC
Website: https://eavemeasure.com/